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  • Do you replace a piece if you make a spelling error?
    Yes, If we have made a mistake please message us ASAP with a picture of your piece and if we have miss-spelt your item we will send a new one out ASAP.
  • Do you replace a piece if it is not the piece ordered?
    Yes, If we have sent someone else's piece to you, please message us ASAP and we will get yours to you. We may ask you to sent the other piece back (at our cost)
  • Missing pieces or names on your item
    If there is anything missing from your piece and it was our fault please let us know and send a picture as well and we will get it corrected, added or remade.
  • Can I cancel my order?
    Yes, If you have a change of mind about your purchase and it’s before your item has been made or shipped, we can issue a refund. Please contact us ASAP.
  • What happens if words or names were sent with the wrong spelling?
    Please make sure to check your spelling before and after you submit your order. If you realise you have made a mistake before we make it, message us immediately. If we see a possible spelling error we will message you but this can impact on production time.
  • Will the words and names be perfectly aligned?
    No, every letter is stamped by hand and not done by a machine, the alignment may not be completely perfect, but this is a handcrafted touch that makes your piece of jewellery unique to you.
  • Will all the letters be the same depth and colour?
    Not always, each letter/stamp is hit with a hammer so some letters may turn out deeper or lighter than others. Please take this into consideration.
  • My necklace is different from the sample picture
    Please understand the pictures in the listing you purchase are samples. Your piece could be slightly different. These are NOT flaws, this is what makes your piece unique and special. If you have an issue with what you have received please contact us so we can resolve the problem.
  • Questions and Notes to seller
    Please add personalisation details when placing your order. Specify names and dates you are wanting on the piece, please ensure ALL spelling is checked and correct before sending. If you have any questions that could change the order please send us a message or email before ordering. If you ask a question after you have paid, this is difficult to answer because you may need to add something to your cart before you pay. Responding slowly can slow your production time down. Questions are always welcome but please ask before you make your purchase.
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