Responsible Gambling

At Onluck we take safer gambling seriously. Our priority is to help you play within your limits and keep gaming an enjoyable, controlled activity. This page explains the tools and support we provide so you can manage your play, recognise signs of harm, and get help if you need it.

Player protection principles

We promote responsible play through clear information, practical controls and prompt customer support. We expect all customers to be honest about their age and identity and to use account tools to set sensible limits. Where needed, we will step in to protect vulnerable players and to comply with our verification and safety checks.

Activity-control tools

We provide a set of self‑service tools in your account area so you can control how and when you play. These include deposit limits, loss limits, session reminders and the option to take short or extended breaks. You can change many of these settings yourself; some increases may require a cooling-off period or identity checks.

Deposit limits

You can set daily, weekly or monthly deposit limits to control spending. Common examples are £100 per day or £500 per week, but you choose the amounts that suit you. Limits apply immediately once set and can be reduced at any time; increasing a limit may be subject to a waiting period.

Loss limits

Loss limits let you cap the amount you can lose over a chosen period. These work alongside deposit limits and help keep activity predictable. If you reach a loss limit, further play will be restricted until the limit resets or you change the settings within the allowed process.

Time limits and session reminders

Use session timers and daily play reminders to avoid long sessions. You can set automatic session timeouts or choose periodic reminders that prompt you to take a break after a set number of minutes.

Self-exclusion and account breaks

If you need a break, you can apply for a short-term cool-off or longer self-exclusion directly from your account. Short breaks can be from 24 hours up to 30 days; longer exclusions are available for six months, a year or more. During self-exclusion your access is blocked and marketing is paused. We will explain the practical steps to restore access once the exclusion ends.

Recognising signs of problematic behaviour

Look out for changes in mood, chasing losses, spending more than planned, borrowing to play or neglecting work and relationships. If you notice these signs in yourself or someone close to you, consider reducing limits, taking a break, or self-excluding and contact our support team for guidance.

Tips for maintaining control

Set realistic budgets before you play, use deposit and loss limits, stick to session time limits and avoid gambling when stressed or under the influence. Treat gambling as entertainment, not a way to make money, and keep records of your activity to spot trends.

Professional help and support organisations

If you need further support, please contact reputable UK organisations such as BeGambleAware or GamCare. They offer confidential advice, self-assessment tools and treatment options. If you want to speak to us first, our support team can explain account controls and signpost help.